PROGRESSIVE KNIFE PKN-01C for EVA Unit-01

Please contact us by email or send a message to us on our Facebook page within 14 days from the day you receive your item. To be eligible for order cancellation, item must be in re-sellable condition (includes but not limited to unbroken seal, all packaging materials and accessories). Where a return is required, this should be done at the customers cost. Any cancellations after 14 days 15% cancellation fee will apply.

Return/Refund do not apply for the following situations:

- Pre-order items, perishable items such as (but not limited to) computer software, storage media, paint, printer consumables, etc.

- Accidental physical damage caused by the customer will not be accepted for return.

- Missing accessories, packaging or item cannot be resold as new may incur a restocking fee depending on the extent of the damage.

- We will not accept returns without any prior communication.

- Shipping costs are non-refundable and it will be deducted from your refund.

- You are required to provide proof of sending back the item such as tracking number.

- Abuse of the returns policy will result in your account being banned.

All pre-orders are default by SEA shipment. If you prefer faster arrival, please select AIR shipment.
Estimated arrival date (ETA) is 1 month for AIR and 3 months for SEA after official release date. Please check please check product description for details.?
Premium Bandai only delivery goods once per month and usual in the last week of each month. Our Hong Kong warehouse usually consolidate and send out goods every 2 months.

Full payment is required for pre-order items. Please understand there are 2 uncertainty for pre-order:
1. Arrival date
2. Arrived quantity
Due to high demand and limited supply over the world, we may not receive the quantity we had ordered from suppliers. All we can do is being conservative and put limited quota for pre-order in first come first served basis.
Unfortunately, if the pre-order quantity has been cut or canceled, 100% payment will be refunded.
Therefore, don't wait ORDER NOW!
Address update
If you have a new address, please let us know ASAP even if you are not sure with your new address. So that we can put remark at your order. When your item arrives UK, we will pack and send out straight away. That will be too late to let us know your new address.

- We will cancel your order and 100% refund if we are not able to deliver due to no stock arriving.
- We do not accept order cancelation for Pre-order. If you do not understand what is pre-order, please leave us.
- Please read product description carefully. We put estimated arrival date (ETA) for products which have stock coming to UK.
- If you really need to cancel the order, please drop us message. However, not guarantee and depands case by case.
- 4% of the platform charges (collected by Wix, Paypal and Apple Pay) is not refundable. 4% will be deducted from the total amount of the order.
- We block user who abuse order cancellation and refund policy.